A brilliant product or service idea can rarely stand on its own without a solid structural foundation in the organization.

Take a dazzling service idea that made a Client's IT Asset Base easy and painless to acquire, deploy, maintain, refresh, recover and manage. Technology Rollover was one of those dazzling ideas. But soon after launching, costs were out-of-control and clients were extremely disappointed. Everything about the service delivery was inconsistent. The business was about to crash right after take-off!

The CompassPeak Solution:
Discover, script and implement a structure of processes that laid out how every customer touch point was to be delivered, from Advertising and Sales to Project Management and Invoicing. 504 Customer Touch Points were identified and streamlined. Technology solutions were simplified. Nothing was left to chance. Nothing. The team was thoroughly trained. And execution began.

The results? Customer satisfaction rose 20%; Sales grew to over 4,000 contracts and EBITDA exceeded 40%.