Fergus Denhamer is a courageous, dynamic, and proven business leader with career highlights including multiple senior roles in TELUS and IBM as well as being President and CEO of BC InfoHealth Ltd.

Fergus had operational responsibility for a three billion dollar business unit in TELUS into which he drove the strategic initiatives focused on productivity and efficiency programs related to Customer Experience, Channel Optimization and Sales Optimization.

Fergus is renowned for his incisive analysis, candid narrative and inclusive approach to achieving momentous results.

Fergus will share his approach to achieving results by getting executive teams to reconsider their position and think like the customer, to think like the competitor and to think like a winner. There is always another option if you have better understanding.

As a leader of people Fergus creates empowered teams of individuals who come together to achieve superior results. As a corporate executive Fergus encourages action and develops sustaining cultural shifts.

Fergus speaks to leaders on the subjects which include

• Cultural change management
• Developing high performance teams
• Channel Optimization
• The Outsourcing Dilemma - "Control verses Productivity"
• KPI development, measurement, reporting
• Project Management disciplines in support of achieving strategic initiatives