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Simon Canning

It is impossible to create commited customers without first creating a passionate commited team.

Simon Canning is an inspirational and thought provoking leader who cares about enabling organizations to allow their people to be successful. Simon has worked on a number of start ups and turnarounds in Canada, Australia and the UK, and is famous for his focus on customer experience and personnel development.

Simon was the first President for Flight Centre in Canada and was responsible for establishing a beach head for that organization in North America, including sourcing, staffing and supply for the first dozen locations. Simon was responsible for an organizational change within Sabre from ‘management by command and control’ to ‘leadership of teams’ that jumped market share dramatically. His operational responsibilities included initiatives around account retention and regional growth strategies for several of Sabre’s top 5 accounts worldwide.

Simon challenges executive and non executive audiences to have frank assessments of their own or their teams’ performance and to ask themselves the high quality questions. High quality questions around the team’s culture, operational effectiveness, and the barriers that prevent outstanding performance. 

As a leader Simon develops alignment between the business unit’s vision, mission and goals, and then helps leaders build strategies and skills to hold the team accountable. 

Simon speaks on subjects such as:

  • Change Management    

  • Customer Experience 

  • How to create Team Alignment

  • Personnel Development

  • Performance Management

  • Drive to Results